Take that, Spam!

As a midyear project, we wanted to determine the most common request/feedback we get from customers through our various support channels—phone, email, live chat, and even the public forum—and do what we needed to do from a technical support and server operations standpoint to address whatever that issue might be.

It was quickly apparent that one of the most common items had to do with spam, mainly the amount of it that was finding its way to customer inboxes.

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