A Newtek Minute With: James Eastman and Joel Richards

When we asked you if you’d like to be featured in our monthly newsletter, we had no idea how quickly our inbox would fill with your eager responses, and we couldn’t be happier about it! While our slots are filled for the foreseeable future, keep your eyes on this column for the next opportunity to be included. In the meantime, let’s get to know James Eastman, of Colophon New Media, and Joel Richards of J3media Inc, a little better.

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Name: James Eastman
Company: Colophon New Media
Website: www.cnmwebsite.com

NTS: What inspired you to pursue a career in your field?
JE: The desire to be combine exciting new technologies with creative marketing strategies.

NTS: What’s the biggest lesson you’ve learned in business that’s worth passing on to others?
JE: Be straight and honest in your interactions. Don’t step over the hard truths.
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NTS: Can you provide one no-fail tip in establishing client/customer loyalty?
JE: Get up each morning and do your job as you promised the customer you would.

NTS: How long have you hosted with Newtek/CrystalTech?
JE: 7 years

NTS: Why did you select us and why have you stayed?
JE: I selected Crystal Tech because it provided top-quality, business-level ColdFusion hosting, backed by responsive, thoughtful support.

joel
Name: Joel Richards
Company: J3media, Inc
Website: www.j-3media.com

NTS: What inspired you to pursue a career in your field?
JR: I enjoy the technical and aesthetic challenges in building websites and the constant learning that goes on in trying to keep up with the industry.

NTS: What’s the biggest lesson you’ve learned in business that’s worth passing on to others?
JR: Develop and document systems for managing internal work-flow and customer relationships.
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NTS: Can you provide one no-fail tip in establishing client/customer loyalty?
JR: Treat clients with the love and respect they deserve by promptly answering phone calls and emails.

NTS: How long have you hosted with Newtek/CrystalTech?
JR: Since 2001. My former employer set up some dedicated servers through CrystalTech.

NTS: Why did you select us and why have you stayed?
JR: I’ve enjoyed the company’s stellar customer service, reasonable prices, and excellent reseller program.

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