How do you measure your success? Success, like beauty, is in the eye of the beholder. Some people may say success is based on how much money you have and others may say it is based on how much quality time you spend with your family. Businesses face the same dilemma of how to measure success.
We take a great deal of pride in earning and maintaining a great reputation for our customer service. Tracy Scribner, our customer service manager, explains what we look for in our agents.
Are you utilizing the resources at your company? Cross-team training can really step up the quality of service delivered to customers. Read on for some quick tips to incorporate cross-training into your own program.
I’d get a pull request on my little handheld device, which closely resembled a Star Trek phaser gun, and I’d fill the requested merchandise into something we called a tub, then push that tub out onto the purgatorium where the backroom opened up into the bright, intimidating sales floor. This was as far as us backroom guys were willing to go. In fact, we avoided the sales floor whenever possible.
As a midyear project, we wanted to determine the most common request/feedback we get from customers through our various support channels—phone, email, live chat, and even the public forum—and do what we needed to do from a technical support and server operations standpoint to address whatever that issue might be.
It was quickly apparent that one of the most common items had to do with spam, mainly the amount of it that was finding its way to customer inboxes.
For those of you who have hosted with us for a long while, you may notice some big changes around here – socially speaking. For those of you that are new to our world, please ignore our past wallflowerish tendencies and pretend that we’ve always been this socially advanced.
